Immigration Case Management Software Explained

Immigration case management software is usually the first real system a firm buys. It replaces the folders, the spreadsheet of deadlines and the shared inbox. If you are shopping for it now, or wondering whether the one you have is doing enough, this is what the category covers and where it stops.

What It Actually Does

Case management is your system of record. Four jobs sit at its center.

• Client and case records. It holds contact details, case type, status and history in one place instead of across email and folders.
• Government forms. Client information is collected once through an intake questionnaire, then carried across the forms that case needs.
• Deadlines and receipts. It tracks priority dates, receipt notices and filing deadlines automatically.
• Communication and firm workflow. It carries client messaging, document requests, task assignment and a record of who is responsible for which case.

Note what that list has in common. It is all administration. Nothing on it writes anything.

The Main Platforms

Everything below comes from each vendor’s own site, checked on October 5, 2026.

• Docketwise. It is now branded 8am Docketwise, alongside MyCase, LawPay and CasePeer. Smart forms, case management and multilingual intakes come on the base plan. The middle tier adds e-filing, e-signatures, a lead manager, texting, QuickBooks and its legal AI. It describes its library as holding every form required to complete immigration cases, without publishing a count.
• eImmigration. Cerenade builds it for law firms and nonprofits. It publishes the largest form library in the category at 300 or more across USCIS, DOJ, DOL, DOS, EOIR and DHS, with a client portal, intake questionnaires in 13 languages and practice reporting. Billing, trust accounting and e-filing sit in a premium add-on tier rather than the base plan.
• INSZoom. It is now a Mitratech product, and inszoom.com redirects there. It covers United States, Canadian and global case management, and says it serves everyone from solo practitioners to the Fortune 500 across more than 1,500 immigration practices. It does not publish its form list and asks you to contact them for the forms covered in a given country.
• LollyLaw. It aims squarely at immigration law firms. It publishes 125 or more immigration forms from USCIS, DOJ, EOIR and the FBI, more than 40 immigration-specific workflows out of the box, and questionnaires translatable into over 20 languages. It offers a seven-day free trial with no card.
• Imagility. It positions itself as an AI-powered immigration platform serving attorneys, companies and individuals rather than law firms alone. Its stated features include capturing data from passports, I-94s and LCAs, a wizard that builds petitions from existing case data, analysis that surfaces missing information for attorney review, and a dedicated RFE workspace.
• LawLogix. Equifax acquired it in 2022, and lawlogix.com now redirects to Equifax Workforce Solutions, where the product is sold simply as Immigration Case Management. Neither the LawLogix nor the Edge name appears on the current site. It is the only one here that names nonprofits, employers and foreign nationals as distinct audiences alongside law firms.

General practice platforms such as Clio, MyCase and Filevine fill the same role for many firms. They are capable, and they are not built specifically for immigration, so the forms coverage is the thing to check.

What It Costs

Only two of the six publish prices, which is the first useful thing to know about this market.

eImmigration starts at $55 per user per month on an annual term, or $60 billed monthly, and runs to $100 per user per month on its top plan. Docketwise runs $80, $100 and $120 per user per month on annual billing, or $90, $120 and $140 monthly, with unlimited cases on every plan.

INSZoom, LollyLaw, Imagility and Equifax publish no figures at all. Each asks for a demo request, and LollyLaw offers a free trial instead.

There are three things to watch in any quote. Pricing is per user, so adding staff raises the bill directly. The feature you came for may sit a tier or two up, and at eImmigration the premium features are bought individually on the lower plans. And ask about migration, which eImmigration prices at $1,000 for a standard import. Nonprofits should ask about discounts, since eImmigration publishes a 50 percent reduction.

What the AI Features Cover

AI marketing in this category is less uniform than you might expect. Three of the six describe it concretely.

Docketwise has a document assistant that captures client and case data into forms and a writing assistant that edits and translates client communications, available from its middle tier up rather than on the base plan. eImmigration has tools that translate questionnaires and completed forms into the client’s language, pull data off passports and receipt notices, and summarize decisions. Imagility builds its whole positioning on AI, including gap detection flagged for attorney review.

The other three are quieter. LollyLaw markets no AI at all. The Equifax product page does not mention it. INSZoom refers to a virtual assistant without explaining what it does.

Read what the working features actually are. Across the platforms that do describe them, they cluster around data capture, translation, summarizing and client correspondence. That is genuinely useful, and it is administration made faster. It is not the same as producing a hardship brief with the evidence mapped to each element.

What It Does Not Cover

It leaves the other half of every filing to you. Someone still has to read through the client’s documents and work out what the evidence actually proves. Someone has to spot what is missing, outline the argument, and write the brief, the declarations and the expert letters. Someone has to respond to a Request for Evidence and build an exhibit index that matches the brief.

None of that comes out of an intake questionnaire, because none of it is field data. This is the category called case preparation, and it is a separate purchase. We break down the split in our guide to immigration software for attorneys, and in a direct look at Drafty AI vs Docketwise.

How to Tell What You Need

Ask where your hours actually go.

If your team loses time to data entry, chasing documents from clients and rekeying the same information across forms, the gap is case management. Buy it, or upgrade the one you have.

If the forms go out clean and the records are in order, but an attorney is still sorting evidence and writing declarations late at night, the gap is case preparation. No case management upgrade will close it, because that work was never in the category.

Our guide to the best AI tools for immigration lawyers maps the wider field if you are weighing both.

If you have not come across us before, Drafty AI is a case preparation platform for immigration firms, built by a practicing immigration attorney. It covers evidence analysis, case outlines, drafting, RFE responses, exhibit lists, expert letters and translation, with matter management built in. See how it is priced or start a free trial.

Platform details and pricing were taken from each vendor’s own website on October 5, 2026. This category changes plans often, so confirm before you buy.