Getting Help & Support
Help in DraftyAI is built around the way you work — the path from client to matter to outline to draft to review to export — plus the account questions that come with running a firm. When you get stuck on a stage, you don't go hunting through a tool catalog. You ask where you are, and the answer meets you there.
This page covers the three ways to get unstuck: the in-app Help Center, the Sage support assistant, and reaching a human on the DraftyAI team.
The in-app Help Center
DraftyAI carries contextual help inside the app, so you can get guidance without leaving the matter you're working. Open it to:
- See an overview of the stage you're on
- Read step-by-step walkthroughs for multi-step work
- Browse common questions for that part of the workflow
- Follow links to the detailed guides
The Help Center is organized around the workflow, not a roster of tools. It covers each stage of a matter — working with clients, opening and organizing matters, building the case outline, drafting the document, reviewing and editing with citation checks, and exporting your filing — alongside the account topics you'll reach for: plans and billing, seats and usage, and security and privacy.
That mirrors how the product itself works. You never pick a "tool" from a menu — you take one action at each stage and DraftyAI routes your matter to the right flow behind the scenes. The help follows the same shape: find the stage you're on, and the guidance for it is there.
Sage: your in-app support assistant
Sage is an AI support assistant available directly in DraftyAI. Start a conversation from the in-app chat and describe what you're trying to do.
Sage is built to answer how-to, product, account, and billing questions and to help you troubleshoot. It hands off to a human for anything sensitive. It does not provide legal advice, and it is designed not to take actions on your account or to access another firm's data.
A few things worth knowing about what Sage is for:
- It explains the workflow, not your case strategy. Ask it how a stage works — how the outline seeds the draft, why a citation is flagged for review, how a matter is charged. It will not tell you how to win a filing; that judgment is yours.
- It points you to the right stage. If you're unsure where something happens — where to link client files, where drafts that need review show up, where to export the
.docx— Sage can orient you. - It escalates anything sensitive. For account changes or anything it can't resolve, Sage hands off to a person rather than guessing.
Reaching a human
When you need a person on the DraftyAI team, there are two paths:
- In-app escalation — from the chat, ask to be escalated to a support specialist. This keeps the conversation and context together.
- Email — write to support@draftyai.com for product, how-to, account, or billing help.
When you contact support, have your account email and a brief description of the issue ready. If it concerns a specific matter, naming the matter and the stage you're on — outline, draft, review, or export — helps the team get to an answer faster.
Partnerships and business inquiries
Support and partnership questions go to different inboxes:
- support@draftyai.com — product, how-to, account, and billing help for your firm.
- admin@draftyai.com — integrations, reselling, enterprise arrangements, and partnership discussions.
Sending each to the right place gets you to the right team sooner.
Where to start
Start in the Help Center for the stage you're working — it's matched to where you are in the matter. If that doesn't answer your question, open Sage and describe what you're trying to do. For anything sensitive or unresolved, escalate to a human or email support@draftyai.com.
DraftyAI accelerates drafting; it is not a law firm and does not provide legal advice. You review, edit, and are solely responsible for every document you file.